Privacy Policy for Serrano Cleaning Services
Serrano Cleaning Services ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose information when you use our website, serranocleanings.com, or engage with our services, which include routine home cleaning, deep cleaning, move-in/move-out cleaning, and customized cleaning plans for homeowners and small businesses in Zephyrhills, Florida, and throughout Pasco County.
Information We Collect
We collect various types of information in connection with the services we provide, including:
- Personal Identification Information: This includes your name, email address, phone number, and physical address (for service delivery and billing). This information is typically collected when you request a quote, book a service, or contact us directly.
- Service Details: Information about the type of cleaning services you request, your property details, cleaning preferences, and scheduling information.
- Payment Information: When you make a payment for our services, we collect necessary billing details. However, full payment card details are processed by secure third-party payment processors and are not stored on our servers.
- Communication Data: Records of your communications with us, including emails, phone calls, and messages through our online platform.
- Website Usage Data: Information about how you interact with our site, such as IP addresses, browser types, referral pages, access times, and pages viewed. This helps us understand how our site is used and improve its functionality.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Managing Services: To deliver the requested cleaning services, schedule appointments, and manage your account.
- Communication: To communicate with you about your service requests, appointments, updates, and promotional offers relevant to our services.
- Improvement and Personalization: To understand your preferences, improve our services, and customize your experience with us.
- Billing and Payments: To process payments for services rendered and manage billing inquiries.
- Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and delivering our services, such as payment processors, scheduling software, and communication platforms. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal data, including:
- Access: The right to request access to the personal data we hold about you.
- Correction: The right to request correction of inaccurate or incomplete data.
- Erasure: The right to request deletion of your personal data under certain conditions.
- Objection: The right to object to our processing of your personal data.
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Serrano Cleaning Services
- 39423 8th Ave
- Zephyrhills, FL 33542